Payment

What currency will I be charged in?

All prices stated on our site are in Singapore Dollars (SGD). Orders will also be charged in SGD.

Are taxes included in the price stated?

No worries! Prices stated are inclusive of GST, we will not charge any additional taxes.

What are the payment methods accepted?

Visa, American Express and Mastercard via Stripe. 

Delivery

Are you fulfilling online orders?

Yes! While our retail stores are temporarily closed, Pollyannaconcepts.com is still open. The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with all external fulfilment partners to ensure they’re taking necessary safety precautions.

When can I expect to receive my order?

We are working closely with our external partners and carriers to ensure your order can reach you as quickly as possible.

Estimated Delivery Time: 3-5 days 

Please allow 1 to 2 business days for us to receive and process your order. 

How much does shipping cost?

  1. Orders below $250: $6.90 
  2. Orders above $250: Free delivery

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email [email protected] with your order number in the subject line. 

Returns & Exchanges

What’s your return policy?

Unfortunately, We don’t offer returns or exchanges unless the items are damaged. 

If you have received a damaged product, please reach out to us within 10 business  days. 

Order # and pictures of the damaged item(s) must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

Exchange for another pcs of the same item may be possible if we still have stock. Please note that there will be no refunds should the value of the items you want to replace with is lower.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected] and we’ll be sure to get you the flowers or plants you ordered!

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 10 business days after delivery
  • New condition and unused
  • Original packaging
  • Item is not marked as “As-Is” or “Final Sale” (indicated on the product page)

The following condition are NOT eligible for return:

  • “As-Is” or “Final Sale” items
  • Customised or Bespoke orders 
  • Items that have been removed from their original packaging
  • Damaged items resulting from misuse, abuse, normal wear & tear
  • Pollyanna reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Non-exchangeable and Non-returnable items include:

  • Customised orders, Final Sale or As-Is

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs (where applicable) are non-refundable, and there is a return fee at 18% of the price you paid for the item.
As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price – Delivery Fee – Pick-up Fee (18% of Final Paid Price)

While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for other peoples’ returns or shipping.

Products

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing [email protected]

FAQ

How can I engage your services for event decorations and concepts?

Simply drop us a message via our contact page or email at [email protected] with the following information:

Types: Wedding/Festives/Parties etc

Date:

Estimated budget (if any):

Do you rental of plants and accessories?

Yes we do! Rental of plants for showrooms and offices are available as well. Simply drop us a message to find out more on our range and prices.